Frequently Asked Questions

Package Questions

How many photos will I receive?

All of my headshot and branding packages specify the number of retouched images that you will receive in my pricing pages. Additional photographs can be purchased for an additional fee.

Event photography is more difficult to judge. An all-action party might result in 50+ great photos per hour, while a corporate function may result in 10-20 per hour.

I need a service not listed on your website

I’m always happy to discuss working to your specific needs. Get in touch if you’d like a bespoke quote.

Do you shoot weddings?

I’m afraid not. I have a rule that I only shoot subjects and events that I am passionate about and, well, I’m afraid I’m one of those people that doesn’t like weddings.

There are hundreds of wonderful wedding photographers out there – it would be both unnecessary and disingenuous of me to offer my services to an industry where there is already a wealth of choice.

Can you send me all the images from our shoot?

I shoot in RAW, which means that every photo that comes out of my camera needs some TLC before it can be used as a presentable as JPG file. For this reason I don’t make all of the images available.

If you particularly want the RAW files, they can be made available for an extra fee and with additional terms and conditions applied. Please ask for details.

What does "edited photos" mean?

Most cameras produce images in RAW format. Typically, these images are lacking in “oomph” – they lack the dynamic range and the pop factor straight out of camera, however they contain much more image data than a JPG file.

This is where the photographer’s work can often fly under the radar. Upon loading the files in a computer (or occasionally a mobile device), I will add energy and atmosphere to the images by making a series of basic adjustments to brightness, colour, and contrast. I may also remove the odd blemish or distraction, but I won’t be turning you into an airbrushed model or replacing the background to put you the desert!

Unforeseen Circumstances

What happens if you get sick or injured, or receive a notification to self-isolate, and you're unable to attend on the day?

I have a number of trusted professional photography contacts who are able to provide cover at very short notice. I’m also part of a larger photography network that provides access to a huge pool of professional photographers.

In this world of Covid and self-isolating, we’ve become very accustomed to covering for each other!

What if I need to reschedule?

I fully appreciate that life sometimes throws up unexpected events, so I’ll do everything I can to accommodate your new requirements.

Deposit refunds are discussed on a case-by-case basis and are dependent on whether or not the rescheduling has caused a potential loss of work and/or income.

What image backup procedures do you have?

I always bring two camera bodies with me to any shoot, in case of the unlikely event of one of them failing.

All of my cameras have dual memory card slots – so all images are saved twice to safeguard against memory card failure.

I replace all of my memory cards every two years, and retain the old ones as emergency spares.

As soon as I get home, all images are saved on to an external hard drive, and uploaded to cloud storage. Once images have been finalised, the JPGs are also copied to the cloud.

Payment and Contracts

What payment methods do you accept?

I accept bank transfers (preferred), PayPal, and credit or debit cards. For larger purposes I can arrange an interest-free payment plan.

In all cases, a 50% deposit is required at the time of booking.

Do you provide a contact?

Yes! A photography contract is the most efficient way of protecting us both. A contract sets out exactly what services are being provided, and give you the peace of mind of knowing that you’re working with a professional.

Will you provide an invoice?

Yes, absolutely. An invoice will be provided at the time of booking. The booking will only be confirmed when the contract is signed and the deposit paid.

Can you adapt to our specific payment process?

I’m aware that many companies – particularly larger ones – have their own internal processes.

I’m always happy to discuss how I can work within your company’s payment or invoicing structure.

Are you registered for VAT?

No, I am not currently registered for VAT.

What is your legal structure?

I am a sole trader- Guy Walsh trading as Guy Walsh Photography.

I have a secondary job as a business advisor, and at this stage of my business, remaining a sole trader is the most appropriate legal structure.

Other Questions

I have a question not answered here

Great! Get in touch – either drop me an email or give me a call. I’m happy to discuss any questions or concerns you might have.